Privacy Policy

Overview

1932345 Ontario Inc. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, coaching application forms, appointment booking system, phone calls, emails, text messages, payment-related services, and coaching-related communications.

This Privacy Policy applies to the website located at https://markdesimone.co/ and related booking pages or forms used for Mark De Simone Private Coaching.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• First name and last name
• Email address
• Phone number
• Appointment service selection
• Appointment provider selection
• Appointment date, time, and timezone
• Notes submitted through the appointment booking form
• Application answers submitted through our coaching application form
• Information about your current situation, goals, challenges, standards, and commitment level
• Information about whether you are in a position to invest in coaching
• Messages you send to us by website form, email, phone, SMS, or other communication methods
• Payment-related information processed through third-party payment providers

How We Collect Information

We may collect information when you:

• Visit our website
• Submit a coaching application form
• Book an appointment or strategy session
• Contact us by email, phone, SMS, or website form
• Purchase coaching services or make a payment
• Respond to our communications
• Interact with our website, booking system, or payment providers

How We Use Your Information

We use the information we collect to:

• Review coaching applications
• Respond to inquiries and application submissions
• Schedule, confirm, manage, or cancel appointments
• Provide private coaching, group coaching, strategy sessions, and related services
• Communicate with you by email, phone, or SMS/text message
• Send appointment confirmations, reminders, service updates, and follow-up messages
• Send promotional or marketing messages, where permitted and based on your consent
• Process payments, invoices, refunds, or billing-related matters
• Maintain internal business records
• Improve our website, services, customer experience, and internal operations
• Comply with legal, regulatory, tax, accounting, security, and fraud-prevention requirements

Coaching Application Information

When you submit a coaching application, we may collect information about your goals, current circumstances, challenges, mindset, readiness, commitment level, and ability or willingness to invest in coaching.

This information is used to review your application, understand whether our services may be appropriate for you, and communicate with you about coaching options.

Appointment Booking

We use Easy!Appointments to provide online appointment booking. When you book an appointment, information such as your name, email address, phone number, selected service, provider, appointment date and time, timezone, and notes may be collected and used to manage your appointment.

Payments

We may use third-party payment providers, including Stripe and Square, to process payments. Payment information is processed by those providers according to their own privacy policies and security practices.

We do not store full credit card numbers on our website. Payment processors may collect and process information necessary to complete transactions, prevent fraud, issue receipts, manage refunds, and comply with financial regulations.

SMS/Text Messaging

By providing your phone number and consenting to receive text messages, you agree that 1932345 Ontario Inc. may send you SMS/text messages related to your inquiry, application, appointment, coaching services, account, payments, service updates, and promotional or marketing offers.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing SMS messages is not a condition of purchasing any goods or services.

You may opt out of SMS/text messages at any time by replying STOP. You may reply HELP for assistance.

Marketing Communications

We may send promotional or marketing communications by email, phone, or SMS/text message where permitted by law and based on your consent.

You may unsubscribe from promotional emails by using the unsubscribe instructions in the email, if available, or by contacting us directly.

You may opt out of SMS/text messages at any time by replying STOP.

How We Share Information

We do not sell your personal information. We may share limited personal information only when necessary to operate our business, provide our services, manage bookings, process payments, communicate with you, comply with the law, or protect our legal rights.

We may share information with service providers such as:

• Appointment booking providers, including Easy!Appointments
• Payment processors, including Stripe and Square
• Email, phone, SMS, hosting, website, or business software providers
• Professional advisors, such as accountants, lawyers, or consultants
• Government, regulatory, or legal authorities when required by law

These service providers are only permitted to use personal information as needed to provide services to us or as otherwise required by law.

Cookies and Website Technologies

Our website may use cookies or similar technologies to help the website function, improve user experience, remember preferences, monitor website performance, and understand how visitors use the website.

You can disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including providing services, managing appointments, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal, security, and business recordkeeping requirements.

To opt out of SMS/text messages, reply STOP. To request assistance by SMS, reply HELP.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

Third-party providers, including Easy!Appointments, Stripe, and Square, may process personal information according to their own terms and privacy policies.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

International or Cross-Border Processing

Some of our service providers may process or store information outside your province, state, or country of residence. Where this occurs, your information may be subject to the laws of the jurisdiction where it is processed or stored.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: